Frequently Asked Questions
If you need help, we strongly recommend to read our Frequelty Asked Questions before sending us a message.
Standard delivery always free. Express delivery is charged $15.
We currently accept payments via credit card, PayPal, Google Pay, and Apple Pay. Our payment methods are 3D secure and fully compliant with all applicable laws.
Standard delivery includes processing time (preparing the order, packaging products in stock) and shipping time (actual transportation).
This typically ranges from 5 to 15 working days, so we appreciate your patience. For faster service, consider our express delivery option, which takes 3 to 7 working days.
All payments are securely processed and comply with relevant legislation. Your data is used solely for transaction security and is not shared. To manage your information or report any issues, contact us at [email protected] with the subject ‘My Data Protection’.
After your payment is processed and confirmed, your order details are promptly forwarded to our logistics center, typically within 24 hours of placing the order. While we strive for excellence in our deliveries, we are continuously improving our processes. Should you have any questions, please don’t hesitate to reach out to us at [email protected].
An invoice is automatically generated immediately after an order is placed. Please note that our company is based in France, and there may be additional charges depending on the country or order. Rest assured, we will notify you of any exceptional charges before shipping your order.
For any relevant enquiries, please submit the contact form above or email us at [email protected].
CALESSIA Jewelry is a registered company under French Legislation with registration number 952 469 566 at the Official Registration Office in Nice.
Our registration address is: 26 Boulevard Victor Hugo, 06000, Nice, France.
For any further inquiries, please contact us at [email protected], attention: Management.